An Overall Good Renovation Experience with 9 Creation

Working with Kent of 9 Creation was a very good and pleasant experience.
He was able to capture and propose very creative design ideas. We were very pleased with the renderings – exactly what we had in mind. The renovation was major, including 3 bedrooms, 1 kitchen, and 1 balcony, and other minor efforts. Kent always listened to our input and adjusted the design in accordance with our ideas – made multiple changes quickly. We have worked with other IDs for our previous homes, but none of them were like Kent – he’s indeed such a pleasure to work with. He will also always go the extra mile to meet our requests.
The quote was reasonable, and that too after the variations. We were pleasantly surprised by this because we added so much more after the initial quote. We normally did not check the prices with him, and he also did not take advantage of that and made unreasonable quotes. So, we did not receive a big shock when we saw the final quote – it was in fact lower than we expected.
The project management was good. Kent came daily to supervise the renovation, and that gave us great peace of mind and reassurance that the renovation was progressing fine. The quality and value in the workmanship was very good – faultless. The follow-up efforts were also good, e.g. we found that the mirrors were not installed according to the rendering. Kent replaced the mirrors and did not force us to accept the defect in workmanship.
It is important to work with the ID for an overall successful project, and in this aspect, Kent is a very pleasant and easy person to work with. We are indeed glad that Kent was our ID! We are really pleased with what Kent has done, and our house now looks as good as new!