Kent has been really an amazing ID and my family & I are truly blessed by his professionalism & help throughout the whole renovation process. After been through a few past renovations with different ID firms, he’s certainly the BEST ID we have come across so far. For this recent renovation, we spoke to IDs from various firms for quotations and he stands out right from the start in terms of technical knowledge, patience & truthfulness. It doesn’t take long into the project that he impressed me & my parents of his dedication, meticulousness & honesty. He’s always prompt in getting back to our queries & ever so patience with our many questions and even to times when we “flip-flop” on our decisions. He goes to extra mile to meet our various requests and is very flexible in coming up with options whenever my patents & I reach a bottle-neck in decision making. We truly have a peace of mind with Kent helping us on the various aspects of the renovation and to ensure that the project proceeded according to schedule. Will certainly recommend Kent Heng & 9 Creation to my friends for his amazing professionalism & service! I sincerely wish him success and am sure he will continue to be a blessing to many homeowners to come!