Kent has the required traits of an excellent ID: experienced, reliable, and always available.
His experience and knowledge allowed us to make good decisions. There was an occasion when he insisted to the subcontractor that the work can be done without compromising on the design of the house. In the end, he was right, and we were very impressed by it.
The whole renovation process was very smooth with no hiccups. Kent always provide prompt updates and was able to keep up with the proposed schedule with no delay. It is especially commendable considering the current pandemic situation. Kent is reliable and certainly does not overpromise.
As this is our first home, there were many questions on our mind and Kent is always available to answer our questions. He is always a call away and if he were to be busy, he will call back promptly.