Reviews

Le Quest

Vincent is a responsive person and has done his best to ensure the timeline is being met, given that I had a tight schedule to move in. He has a good character and is always patient and willing to listen to the customer. He is resourceful and able to get things done quickly even with the current crunch of manpower in the industry. Saw the designs on the website done by Vincent were nice. Ratings and reviews given on Hometrust were good and it's important to get a reliable company.

Home Truly created

It’s a HOME TRULY. Thank you Kent Heng from 9 Creation for making it happened.I want to start off this review first by highlighting some of Kent’s key virtues and traits: patient, diligent, humble, attentive and a good listener, meticulous, proactive and engaging, experienced and knowledgeable, constantly produces work on time and on quality.The journey began with me reaching out to no less than 5 IDs with a budget and some ideas in mind, and finally deciding to take the leap of faith with Kent mainly due to a good vibe I had felt about him through some of his traits I had mentioned earlier.The whole renovation journey progressed very smoothly, from conceptualization to selecting material to the works progression itself and finally handing over. I made 4 changes along the way after work started with each involves multiple deliberation and all were able to be integrated into the existing schedule. I would not say there were no hiccups, including post hand-over but the overall responses and remedy works were all rectified swiftly by Kent.Kent was never pushy about his ideas against mine but will provide the pros and cons for me to make the final decision. His choices of recommendation, from colors to flooring to material and to furnishing and appliances were very apt and useful. A well balance of being functional and yet maintaining the aesthetic and effect. One important value I appreciate about Kent is him being very personal, from bringing me down to the tiling company and furnishing shops to walking through each of the choices. It helped a lot on the decision making process. Beyond that, evidently from my Sofa, TV cabinet and coffee table that I decided to shop from Castlery of which I had multiple whatsapp exchanges with him about the type and makes, Kent would never fail to give me prompt and good advices, including the dimensioning which can often be an oversight.In terms of work schedule, Kent always kept me updated on the progress and the scheduling of every “next” activities. He seemed to be 20-7 available and that certainly helped as I could be very impatient about a thought or question in mind to put across to him whenever. His speediness, patience and good grasp of the work in progress provided a sense of assurance, an important aspect that I highly appreciated. Throughout, Kent also managed one of my qualms very well which was the part about “up to you” during each iterations and decision making. Most often discussion will end up being the customer’s call but he did not make me felt that he pushed the responsibility back to me solely but rather a co-owned decision. This was again another assuring aspect I very much appreciated. In short, the whole journey had been hassle-free and worry-free.All in all, I overshot my budget but mainly because during the journey I realised Kent could help me fulfil my dream “HOME” and hence I decided to invest further on/with him. It has been 3 months since I took over, and I did not regret on the decision and the investment; I am very happy as the value created is well worth and way beyond the monies spent.THANK YOU Kent once again for making it HOME truly for me! Keep up with your good work, ethics and attitude and continue to help everyone make theirs’ a home truly as well. Cheers!

Dream Home come true

A meticulous and patient listener, I am definitely blessed to have Sook Hui as my ID for my 2-room renovation works.Due to space constraints, the designs and concepts were limited but Sook Hui managed to achieve the perfect design and yet meet my requirements to a tee.An ID who takes pride in her work and ensures she is updated on every detail by her workers during the renovation, Sook Hui also makes sure that I am updated on the work progress regularly. Her creative tv console sliding door concept has wowed many visitors to my home too!Service quality rated 100% and I’m impressed that there was a follow-up check by her after I moved in too!Thank you Sook Hui and 9creation for making my dream home come true!

Heartfelt thanks to Kent Heng from 9 Creation!

Kent has been really an amazing ID and my family & I are truly blessed by his professionalism & help throughout the whole renovation process. After been through a few past renovations with different ID firms, he's certainly the BEST ID we have come across so far. For this recent renovation, we spoke to IDs from various firms for quotations and he stands out right from the start in terms of technical knowledge, patience & truthfulness. It doesn't take long into the project that he impressed me & my parents of his dedication, meticulousness & honesty. He's always prompt in getting back to our queries & ever  so patience with our many questions and  even to times when we "flip-flop" on our decisions. He goes to extra mile to meet our various requests and is very flexible in coming up with options whenever my patents & I reach a bottle-neck in decision making. We truly have a peace of mind with Kent helping us on the various aspects of the renovation and to ensure that the project proceeded according to schedule. Will certainly recommend Kent Heng & 9 Creation to my friends for his amazing professionalism & service! I sincerely wish him success and am sure he will continue to be a blessing to many homeowners to come!

Reliable and Committed Service

Kent Heng from 9 Creation goes the extra mile in rendering his services for my renovation project. He is exemplary in facilitating the entire process, liaising with different vendors to ensure the timely handover of my apartment despite a tight timeline. He provides regular updates and consults me on decisions pertaining to colour, design and other matters. Most importantly, Kent is always receptive to various feedback from me (including from my mum and from many others) and willing to (re)negotiate and make rectifications to meet our needs. Both my mum and I are highly satisfied with the quality of workmanship and electrical and lighting works. In sum, the entire renovation process is one that is relatively stress-free, as you would be at ease because you know that the process of building your dream home is in the hands of a reliable ID.

Introduced by friend who highly recommended Brandon

Exceptional service, advice & follow up from Brandon.Very responsible and sought to listen & understand the client s requirements. Good speed & punctuality vs committed timeline. Workmanship is great as promised.

Enjoy the most
-3D viewing
-Selection of finishes
-Brandon was Super patient
-Finished products are as promised

Thanks for Our home

We were lucky to met Vincent Soo from 9 creation. He was very professional and helpful throughout our renovation. Even during the COVID period he was always making effort to make sure we are on track.He is always helpful in enhancing our vision for our home, this has made us very happy client and will surely recommend him to all we know. In Vincent you can trust and he will deliver the best possible outcome for your home.Thank you 9 creation and thank you buddy Vincent for all your help and support.

Kent knows-it-all, dedicated responsible and goes above & beyond

I am lucky to have met my ID- Kent Heng through one of the online portals recommendations. Since day one of our appointment, he has been prompt in his response and has been accommodative to incorporate my ideas and work within my budget. He is able to give sound and honest advice given his wealth of experience and one can be assured things gets done correctly. Kent keeps up with the progress of renovation and coordinate effectively with my other vendors to ensure a smooth delivery of all the renovation works, installation without me having to check back. Thanks to Kent, he has played a huge part in creating my ideal home in less than 2 months and I can stay in my cosy home comfortably without much worries.I am certain with his dedication and professionalism, home owners like me will enjoy a peace of mind. Wishing Kent every success and continue to fulfil the needs of more happy customers.

A transformation from old to new during the most challenging times

Brandon helped to transform our home into a most beautiful and restful home that we have always wanted. His deep commitment, attention to details, professionalism and creativity have indeed left us a deep and lasting impression. What we will never forget is how Brandon helped to keep the renovations going despite the challenges posed by COVID-19 and the Circuit Breaker. He also never failed to look into our wellbeing by making sure we could move back home and have the necessary facilities set up to allow us to live our lives as smoothly as possible. Even when we could resume renovations, Brandon made it a point to ensure the highest quality workmanship and materials were still delivered to us without extra cost, we truly appreciate what he has done for us. Through this journey, not only has Brandon earned our trust, but also our friendship. We would definitely recommend Brandon's services to our friends!